Privacy Policy

Last updated: 8 May 2026

CQB Partners Pty Ltd (ABN 74 694 600 603) ("CQB Partners," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, engaging our services, or otherwise providing us with personal information, you consent to the practices described in this policy.
 

1. Personal Information We Collect

We may collect the following types of personal information:

Contact and identity information: Name, email address, phone number, postal address, and date of birth.

Financial and engagement information: Information necessary to provide our buyer's agency services, including income, employment details, borrowing capacity, financial goals, existing assets, investment history, and other information you provide as part of strategy and property modelling.

Communications: Records of correspondence, including emails, phone calls, contact form submissions, and meeting notes.

Website usage data: IP address, browser type, device information, pages visited, time spent on pages, referral sources, and other analytics data collected automatically when you visit our website.

Marketing preferences: Information you provide when subscribing to our newsletter or expressing interest in our services.

We only collect personal information that is reasonably necessary for our business functions and activities.

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2. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry or contact form on our website

• Book a discovery or strategy call

• Engage us as a client and provide information for property strategy and modelling

• Subscribe to our newsletter

• Communicate with us by phone, email, or in person

• Visit our website (via cookies and analytics tools)

In some cases, we may collect information about you from third parties, such as referral partners, mortgage brokers, accountants, or financial advisers — but only with your knowledge and consent.

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3. How We Use Your Personal Information

We use personal information to:

• Provide our buyer's agency services, including strategy development, property analysis, negotiation, and settlement support

• Communicate with you about your engagement, enquiries, or services

• Send marketing communications, market insights, and newsletters (where you have opted in)

• Improve our website, services, and client experience

• Comply with our legal, regulatory, and professional obligations

• Respond to complaints or resolve disputes

We will not use your personal information for purposes unrelated to those described above without your consent.

 

4. Disclosure of Personal Information

We may disclose your personal information to:

Service providers we engage to operate our business, including:

• Wix.com — our website hosting and content management platform

• Email and communication providers used to send correspondence and newsletters

• Cloud storage providers used to securely store client records and documents

• Analytics providers used to understand website performance

Professional partners involved in your property transaction (only with your knowledge and consent), such as conveyancers, solicitors, mortgage brokers, building inspectors, and accountants.

Government, regulatory, or law enforcement bodies where required by law.

We do not sell your personal information to third parties under any circumstances.

Some of our service providers (including Wix) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

 

5. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the site.

What cookies do: Cookies are small data files stored on your device that help us recognise return visitors, remember preferences, measure site performance, and (where applicable) deliver relevant marketing.

Types of cookies we may use:

• Essential cookies — necessary for the website to function

• Analytics cookies — help us understand how visitors interact with the site

• Marketing cookies — used to deliver relevant advertising and measure campaign performance

Managing cookies: You can disable cookies through your browser settings at any time. Note that disabling cookies may affect your ability to use some parts of our website.

Opting out of interest-based advertising: You can opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance of Australia (www.youronlinechoices.com.au) or by adjusting your settings on individual platforms (e.g. Google, Meta).

 

6. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure password-protected systems and access controls

• Encryption of sensitive data where appropriate

• Confidentiality requirements for staff and contractors

• Secure cloud storage through reputable providers

• Regular review of our security practices

While we take reasonable precautions, no method of electronic storage is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your information.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes.

 

7. Accessing and Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of any information that is inaccurate, out of date, incomplete, or misleading

• Request deletion of your information (subject to legal and regulatory obligations)

• Withdraw consent for marketing communications at any time

To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe and may request verification of your identity before processing your request.

 

8. Marketing Communications

If you have subscribed to our newsletter or otherwise consented to receive marketing communications, you can unsubscribe at any time using the link in any marketing email or by contacting us directly.

 

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in Section 10. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

 

10. Contact Us

For questions, requests, or complaints relating to this Privacy Policy or your personal information, please contact us:

CQB Partners Pty Ltd Email: info@cqbpartners.com.au Phone: 1300 217 670 Address: 88a Christie Street, St Leonards, NSW 2065

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this policy will reflect the most recent version. We encourage you to review this policy periodically.